How do I get around this error message when trying to purchase and add on?

When trying to get the Service rocket  add on for JIRA to Salesforce connection I continuouslyScreen Shot 2016-04-26 at 7.34.00 PM.png get this error message and I'm not sure why. I am an administrator of our instance and still get this message. Not sure what I am doing wrong. 

1 answer

2 votes
John Paz Atlassian Team Apr 26, 2016

Jeremy, check that your Atlassian ID is the email associated with your JIRA Cloud account, and that you're logged in to that account while trying to set this up.

Or, the preferred method is, from within JIRA, select the admin cog, choose Add-ons > Find new add-ons, then search for "Salesforce" and find the appropriate add-on within the Universal Plugin Manager (the the screen within the application you should be in is called the UPM, or Universal Plugin Manager).

Let me know if this helps.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,011 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot