I have issues that I would like to mark as resolved. I have set a resolution on the issue and have even made sure that my workflow was cnfigured to throw an "issue resolved" event when I go through a particular transition, but there does not seem to be anything I can do to manually trigger the issue to be marked as resolved and dated without moving it to the resolved status.
To update the resolution of an issue during transition you don't need to move it to resolve status and neither do you need to trigger issue resolve event on a transition which is actually not resolving an issue. you can do like explained in the link -
You can use an Update Issue Field post function to set the value of an issue's field after a particular transition is executed.
For a particular step in a workflow, you might need to create a transition that moves the issue to a closed status. As part of this transition, you might want to automatically set the Resolution field, as described below
I have tried all of that.
I am trying to trigger the "Resolved" field date stamp on issues. With or without a transition I cannot do it. Currently my service desk reports less issues resolved than actually are because I cannot trigger those issues to be marked as resolved according to JIRA.
Ok, so If i understand you correctly you want the issues to be resolved right? so that they have the resolve status and resolve date? To be honest I am not very sure why it's not working for you right now, but if oyu want to bulk update your issues to resolve you can use the buil-in script of script runner plugin - bulk fix resolutions - https://jamieechlin.atlassian.net/wiki/display/GRV/Built-In+Scripts#Built-InScripts-BulkFixResolutions
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs