How do I force an issue to resolve

I have issues that I would like to mark as resolved. I have set a resolution on the issue and have even made sure that my workflow was cnfigured to throw an "issue resolved" event when I go through a particular transition, but there does not seem to be anything I can do to manually trigger the issue to be marked as resolved and dated without moving it to the resolved status.

3 answers

This widget could not be displayed.
Tarun Sapra Community Champion Feb 27, 2014

To update the resolution of an issue during transition you don't need to move it to resolve status and neither do you need to trigger issue resolve event on a transition which is actually not resolving an issue. you can do like explained in the link -

https://confluence.atlassian.com/display/AOD/Advanced+workflow+configuration#Advancedworkflowconfiguration-Usingapostfunctiontosetafield

You can use an Update Issue Field post function to set the value of an issue's field after a particular transition is executed.

For a particular step in a workflow, you might need to create a transition that moves the issue to a closed status. As part of this transition, you might want to automatically set the Resolution field, as described below

I have tried all of that.

I am trying to trigger the "Resolved" field date stamp on issues. With or without a transition I cannot do it. Currently my service desk reports less issues resolved than actually are because I cannot trigger those issues to be marked as resolved according to JIRA.

Tarun Sapra Community Champion Feb 27, 2014

Ok, so If i understand you correctly you want the issues to be resolved right? so that they have the resolve status and resolve date? To be honest I am not very sure why it's not working for you right now, but if oyu want to bulk update your issues to resolve you can use the buil-in script of script runner plugin - bulk fix resolutions - https://jamieechlin.atlassian.net/wiki/display/GRV/Built-In+Scripts#Built-InScripts-BulkFixResolutions

This widget could not be displayed.

Hi Jon-Luke,

When you transition issues to the closed state, are you asking the user to complete the Resolution field?

If you chose not to display one last screen, you could automatically set the resolution in the workflow.

Regards

Hi Fernando,

Let's say i want to resolve a master TIcket, and have all duplicate TIckets resolved as well. But they all have resolution screens.

So, how i bypass the resolution screen in multiple linked Duplicate Tickets?

Can you please help?

Thanks

hossam

You don't.  The resolution screen is there for a reason, it's asking the user for information.

This widget could not be displayed.

Hi Jon-Luke,

When you transition issues to the closed state, are you asking the user to complete the Resolution field?

If you chose not to display one last screen, you could automatically set the resolution in the workflow.

Regards

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

128 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you