How do I fix my notifications scheme?

Currently I am trying to fix the notifications setup for my service desk. I have all the appropriate people in place for issue created, closed, resolved, updated, etc. I receive notifications for all of these issues except for resolved. No notification is sent to anyone except for the customer/user for 'issue resolved'.

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Accepted Answer
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Mahesh S Community Champion Jun 14, 2016

The "Issue Resolved" event will be triggered only when the resolution is set along with the event set in post function. It is not based on the JIRA Resolved status. Please set resolution in the transition

Check the resolution in your workflow, and make sure it is emitting the "Issue Resolved" event; the default for any new transitions is "Generic Event".

Thank you for the advice Jeremy but I have checked to make sure that is the case. My workflow does have the 'resolved' status in it.

I'm not talking about the status, I'm talking about the event.  The event is emitted in the transition's "Post Functions".  So if you have a transition setting the resolution, you need to ensure that the post function emits the event you want to notify on.

Steven Behnke Community Champion Jun 14, 2016

I believe that Jeremy is correct here. I don't believe that "Issue Resolved" fires unless you manually set the workflow post-function.

Jeremy was correct. I originally read his reply differently and misunderstood what he was saying.

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