• Community
  • Products
  • Jira
  • Questions
  • How do I fix - Unable to clean the cache directory: C:\Program Files (x86)\Atlassian\Application Data\JIRA\plugins\.osgi-plugins\felix

How do I fix - Unable to clean the cache directory: C:\Program Files (x86)\Atlassian\Application Data\JIRA\plugins\.osgi-plugins\felix

 

2 answers

0 vote

That is often file ownership and/or permissions - make sure the user that the JIRA service is running as has full access to the files in there.

Thanks.  It seems that some of files became corrupt, we suspect this may have occurred during an windows update process, don’t know for sure.  We were unable to delete files but we were able to move the directory to a new location and that solved the problem.  I did check the permissions on the folder and the application does have access now.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

713 views 6 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you