Occansionally, a developer needs additional information before he can began working a ticket. Our process is to add the question as a comment, assign it to the relevant stakeholder and move the ticket back into the Open status. Sometimes, the stakeholders do not respond so the ticket just sits in the queue. I need to find those tickets so that I can followup with the stakeholder.
I used to use the Greenhopper's age indicator for this. Greenhopper used to reset the age indicator along the bottom of the ticket whenever the ticket changed columns (i.e., status changed). It no longer does this and shows the total time a ticket has been in that column no matter how many status changes occurred.
Thanks for the suggestion. I'll use this for now but I need to limit the search to finding the last assignment. Otherwise, the query does not find tickets where the developer added a comment after the assignment. The comment is usually asking if there is an update. :-)
Hi Atlassian community, My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in...
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