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How do I escalate one or more attachments with the external provider ticket(s)?

Hello everyone,

I'm looking a way to escalate attachments with my tickets to my external provider. I have searched in the premium version or in a plugin but a found nothing, some of you knows a way to do that ?

1 answer

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Ravi Sagar Community Leader Jun 09, 2021

Hi @LG 

What do you mean by escalate attachments? Do you want to send Jira issue attachment to another tool?

Ravi

" Do you want to send Jira issue attachment to another tool?"

 

Yes, exactly !

Ravi Sagar Community Leader Jun 10, 2021

Hi @LG 

In that you can fetch the attachments using REST API. 

You can get the issue using this end point.

rest/api/3/issue/KEY-123

Then if you look at the JSON response you will find attachment section in it with filename, content and other details. You will have to script it somewhere to fetch this information and send it to another tool.

I hope it helps.

Ravi

Hi @Ravi Sagar !

Alright, I'll try it, thank you for your response.

LG

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