How do I email a customer an approval email

I'm setting up my first JIRA installation now. A critical piece to our workflow is to seek customer approval for work to be done. I think I can get there with associating a screen with a workflow transition, but how can I notify the customer that the issue is waiting on them to approve it.

1 answer

1 accepted

This widget could not be displayed.

Make sure the customer exists as a user

Come up with a way of identifying them on the issue - are they the reporter? Could you assign it to them? A user picker? Watcher? (Just the basic ideas - how you do it is up to you!)

Create a new "event" like "needs to be approved"

Change your workflow so that it has a "waiting for approval" status, and the transitions that go IN to this status have a post-function that "fires an event" (which, obviously, should be "needs to be approved")

In the project notification scheme, make sure that the line "waiting for approval" includes however you identified them in my second line...

Most excellent!!! Thanks a ton.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

573 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you