How do I disable support renewal reminders?

I find it absolutely ridiculous that every user in my organization is seeing the support renewal reminders. I thought it was bad enough at 45 days, but now that we are at 30 days they are re-displayed again. How do I disable these for my entire user base?

1 answer

0 votes
Boris Berenberg Community Champion Sep 09, 2015

I took a look at what I think is your account (not 100% sure I am looking at the right one) and it looks like you should only be receiving notifications to 2 email addresses (your technical and billing contacts). I think the best way to proceed with this would be to have you send us an email at so the appropriate team can investigate what is going on. If you can include a copy of one of the emails with headers which went out to an unintended recipient that will help us to narrow down the problem.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,097 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you