We recently implemented an automation rule that moves tickets on the "Resolved" status to "Closed" after 72 hours being on "Resolved". We want users to create a new ticket if it's marked as Closed. How can we prevent users from commenting on Closed tickets? I've looked into property values such as jira.properties.comment.reporter=denied, but when I did something similar it caused the entire issue to be unable to be viewed. Any ideas?
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