It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I diagnose a "Something went wrong" error?

I'm getting 3 "Error!  Something went wrong" messages when I go from the Jira v8.0.2 dashboard to a specific project page.  If I go to project pages that have "*RapidBoard.jspa*" in the URL, I don't get any page at all.

In the /opt/atlassian/jira/logs/catalina.out log I see messages like:

31-Oct-2019 18:12:37.764 WARNING [http-nio-8080-exec-201] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://jira-dev.guildmortgage.com/rest/activity-stream/1.0/preferences?_=1572545556111, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.

In the /var/atlassian/application-data/jira/log/atlassian-jira.log log I see messages like:

2019-10-20 11:53:54,763 http-nio-8080-exec-64 INFO anonymous 713x258462x1 - 172.18.45.80 /status [c.a.j.authenticator.okta.OktaJiraAuthenticator30] Authentication result=URL_NOT_PROTECTED

In the /var/atlassian/application-data/jira/log/atlassian-jira-apdex.log log I see messages like:

2019-10-29 16:01:00,002 category: jira.header.menu.portfolio, apdex: {apdexScore=100, satisfiedCount=2, toleratingCount=0, frustratedCount=0}
2019-10-29 16:01:00,002 category: jira.dashboard, apdex: {apdexScore=25, satisfiedCount=0, toleratingCount=1, frustratedCount=1}

In the /var/atlassian/application-data/jira/log/atlassian-jira-security.log log I see messages like:

2019-10-31 18:19:11,484 http-nio-8080-exec-212 anonymous 1099x390287x2 - 34.225.120.58 /rest/webResources/1.0/resources HttpSession created [caouu0]
2019-10-31 18:19:11,486 http-nio-8080-exec-212 bmohler@guildmortgage.net 1099x390287x2 caouu0 34.225.120.58 /rest/webResources/1.0/resources HttpSession [caouu0] destroyed for 'bmohler@guildmortgage.net'

None of these seem immediately helpful.

How would you suggest that I troubleshoot these?

For the sake of providing a more complete picture, one of our administrators ran the following command in cd /opt/atlassian/jira and cd /var/atlassian thinking that this wouldn't break anything given that the jira/tomcat process was running under the jira account:

chown -R jira .

1 answer

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira

Demo Den Ep. 7: New Jira Cloud Reports

Learn how to use two new reports for next-gen projects in Jira Cloud:  Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...

303 views 1 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you