How do I create a condition on custom fields to perform an action such as send a templace email ?

Belinda Naden January 5, 2016

Hi there

I perform a manual task for sending out emails when work flow status is

"Awaiting Approvals" 

>when status  is Awaiting Approvals,

>send email to sent to a group called "Approvers" with a

> standard email. KEY is awaiting your Approval please log in review and Comment "Approved"

Any questions to the Change Owner.

 

"Awaiting Post Review"

>when status is set to "Awaiting Post Review"

>send email is send to Change Owner to carry out the post review

Thanks in Advance

Belinda

1 answer

1 vote
Phill Fox
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 5, 2016

Hi Belinda,

You need to set a post-function in your workflow for when each transition occurs to trigger an event that sends the appropriate email.

You should review the Knowledgebase article at https://confluence.atlassian.com/display/JIRAKB/Configure+a+Custom+Event+Notification+for+a+specific+JIRA+Workflow+Transition+or+Status

Hope this helps.

 

Phill

Belinda Naden January 5, 2016

Thanks Phil where do I find template field ? 4.For Template field, select the available default email template for the event created.

Phill Fox
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 5, 2016

You can use any of the templates already defined within your instance or follow the instructions at https://confluence.atlassian.com/jira/customizing-email-content-185729653.html to amend/create new versions.

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