How do I create a condition on custom fields to perform an action such as send a templace email ?

Hi there

I perform a manual task for sending out emails when work flow status is

"Awaiting Approvals" 

>when status  is Awaiting Approvals,

>send email to sent to a group called "Approvers" with a

> standard email. KEY is awaiting your Approval please log in review and Comment "Approved"

Any questions to the Change Owner.


"Awaiting Post Review"

>when status is set to "Awaiting Post Review"

>send email is send to Change Owner to carry out the post review

Thanks in Advance


1 answer

Hi Belinda,

You need to set a post-function in your workflow for when each transition occurs to trigger an event that sends the appropriate email.

You should review the Knowledgebase article at

Hope this helps.



Thanks Phil where do I find template field ? 4.For Template field, select the available default email template for the event created.

You can use any of the templates already defined within your instance or follow the instructions at to amend/create new versions.

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