How do I create a Jira ticket for the incoming emails received

I wanted to use JEMH to filter the Application Support email box in order to have a facility to create a Jira ticket project wise. Please refer the below diagram.

Outside email received -------> Jira JEMH mail handler -------> Filter by project ---------> automatically generate a Jira ticket for the relevant project.

Most of the mails sent by the customers are not categorized projects wise. At least it doesn't contain any Abbreviations related to the project in the subject of the mail. Currently, the only way to filter them is by going through the body and find out the project. So, JEMH should have a facility to read the body and find out related project which was pre-defined in JEMH.

Does JEMH support for the above requirement. If so, Please explain how to do it.

Jira Admin User


2 answers

Hi Baed,

You could try to configure Issue and Comment creation from email by following the steps mentioned on this page ->

However, the catch here is that you will require separate mail accounts for each project.


Kiran H S

Hi Kiran,

Is it possible to populate custom fields in JIRA with the help of an incoming mail?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,087 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you