How do I configure JIRA's SMTP Mail Server to send notifications?

Currently (default setup) we don't seem to be getting notifications.

This help document..

..would seem to indicate that we need to set up the "outgoing mail" feature of JIRA.

However, when I go to Administration > System > Mail, there is no "Outgoing mail" link.

If I use the keyboard short g + g + "outgoing mail" it finds nothing.

I am using the account I used to create the JIRA account so I presume I have global JIRA System Administrator permission.



1 answer

1 accepted

An SMTP server should have already been pre-configured for your instance. If you are not receiving notifications, it is most likely a configuration issue. For example, have you set a notification scheme for your project?

Thank you for this tip.

The only notification scheme currently is "Default Notification Scheme". It seems to be set up fine with notifications supposed to be going to All Watchers, Reporter & Current Assignee for a host of triggers, including "Issue Commented" that we have been failing to get notifications for.

I note that the Project column is empty, so it's as if the "Default Notification Scheme" is not being applied to any projects, but I see no way to add a project, or in fact do anything but choose from:

.. none of which allows me to set projects.




Stephen, you can set the notification scheme for a project from the project administration page:

  1. Go to Administration
  2. Click "All N Projects" (it will have the number of projects for your instance)
  3. Click the name of your project
  4. Look for the "Notifications" panel (lower-right)
  5. Look for the "Scheme" row
  6. Click "None"
  7. Click the "Actions" drop down (upper-right)
  8. Choose "Select a scheme"
  9. Choose "Default Notification Scheme"
  10. Click "Associate"

Thanks guys, it works.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,863 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot