It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I check whether the reporter has a Jira login

Hi Team, 

I just have an enquire in regards to the user login. With our clients, they are able to create a support ticket through their web portal without login into Jira. 

Is there anyway I can tell whether the end user has a Jira login?

 

Thank you and Regards,

Yi 

1 answer

Hello @Yi Kong ,

You can only check that if you are a member of group jira-administrators.

If you are, go to the gear/cog icon on the top left corner of your home screen and go for "User Management". Then in the "Filter Users" search box, type the name of the user and search.  You will get the login details- Login count and Last Login. 

Regards,

Swapnil Srivastav.

Hi @SWAPNIL_SRIVASTAV ,

Thank you for your prompt reply. 

I had a look this function, but it looks like only for the internal user but not for the "external" users.

 

Thank you and Regards,

Yi 

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you