It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I change which status is visible to service desk agents?

I wasn't sure exactly how to word this question so I apologize if this is a duplicate. 

We are using Jira cloud as our service desk and want to change which ticket status is available as a button that is visible and which statuses are visible when you click the admin drop down and choose. I am thinking this is likely something to do with the priority order of the statuses in each workflow, but I haven't the slightest clue where to go to change that. 

Any and all recommendations would be most helpful! 

1 answer

1 accepted

I think the essence of your question is how to set the order of the statuses available to the agent at specific workflow steps.  If you're comfortable changing the workflow, this is where you'd do it. 

You'll need to use the opsbar-sequence property on the transitions in your workflow.  Here's a good overview:

That link assumes a certain level of familiarity with Jira workflows.  Take a look and let me know if this makes sense or if we need to take a step back and talk about workflow customization basics.  

Edit: I pasted the wrong URL.  It has been updated

That is exactly what I needed. Thank you!

Like Tony_Rossiter likes this

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you