I am new to JSD, and I have a very simple question that I can't seem to figure out in the settings pages.
I am trying to do 2 simple things:
1. Customize the initial auto-response my customers get when they first submit a ticket via email.
2. Today the email notifications they get come from: External service desk <email@example.com>). I would love to change that to something like My company name support team <firstname.lastname@example.org>
How do I do this? I would think this would be a simple part of a set-up flow.
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