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How do I change the name from notification emails?

I am new to JSD, and I have a very simple question that I can't seem to figure out in the settings pages. 

I am trying to do 2 simple things: 


1. Customize the initial auto-response my customers get when they first submit a ticket via email. 

2. Today the email notifications they get come from: External service desk <>). I would love to change that to something like My company name support team <>

How do I do this? I would think this would be a simple part of a set-up flow.



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There is an open ticket for this one which was created in 2016.

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