It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I change the name from notification emails?

I am new to JSD, and I have a very simple question that I can't seem to figure out in the settings pages. 

I am trying to do 2 simple things: 

 

1. Customize the initial auto-response my customers get when they first submit a ticket via email. 

2. Today the email notifications they get come from: External service desk <jira@domain.atlassian.net>). I would love to change that to something like My company name support team <jira@domain.atlassian.net>

How do I do this? I would think this would be a simple part of a set-up flow.

Thanks,

Adam

1 answer

Hi,

There is an open ticket for this one which was created in 2016.

Vote for this issue.

https://jira.atlassian.com/browse/JSDCLOUD-702

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira

Demo Den Ep. 7: New Jira Cloud Reports

Learn how to use two new reports for next-gen projects in Jira Cloud:  Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...

314 views 1 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you