How do I change the base URL for my cloud hosted JIRA service? I can see the option in Administration -> System -> General Configuration but when I click "Edit Settings", that setting is not present anymore. What I'm trying to achieve is to change from aaa.attlasian.com to bbb.attlasian.com.
Yes, the base url is just one thing that has to be updated if you move the instance to a new address. That's why you can't change it yourself - you don't have the access to change the other things, and a mismatched base url would break your system.
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