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How do I capture more fields from the Service Desk Request form by E-mail request

Leo Leung
Leo Leung February 14, 2019

I would like to capture more fields (e.g. summary, desciption, case number, priorty..) when customer send E-mail to raise Helpdesk ticket on JIRA service desk.

How can I do this? Thanks 

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Alexey Matveev
Alexey Matveev
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February 14, 2019

Hello,

You could try to do something with Jira Service Desk Automation, but it is not much flexible in your case.

You can have a look at plugins like JETI or JEMH:

https://marketplace.atlassian.com/apps/4977/email-this-issue?hosting=cloud&tab=overview

https://marketplace.atlassian.com/apps/4832/enterprise-email-handler-for-jira-jemh?hosting=cloud&tab=overview

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