How do I assign a ticket based on the reporter and custom user picker field?

We use JIRA issues to request any change to a user's account (new users, dept. transfers, etc.) . One of the fields required is a user picker field for the user's manager. Sometimes the manager himself will put in a ticket or someone will put the ticket in on his behalf. The goal is to auto assign the issue to IT if the reporter is equal to the user selected in the Manager user picker field, but the issue should be assigned to the user in the Manager field for issue approval if the reporter isn't the manager. I'm not sure how to accomplish this.
In a nutshell:
1-Reporter creates a User Account ticket and fills in all fields, including the user's manager
2 - a. Assign to IT if the reporter = user's manager
b. Assign to user's manager if the reporter is someone different so that the manager can approve the request
Any advice on this?"

1 answer

This widget could not be displayed.

Hi,

if you guys are using a addon like JJUPIN(paid Plugin) it is easy to accomplish the above

Using JJUPIN

Create a post function - select sil script - write the condition and assign the ticket to them

If you dont have Add on

Create a custom plugin for your post function

get the issue, based on your condition - auto assign the ticket to exact team or Manager.

 

Hope this helps!

 

 

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

553 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you