How do I allow a user to transition an issue to 'Resolved'

I have a JIRA user who cannot transition an issue to Resolved.

He has a role of a project user, and the permission helper specifically says he is allowed to transition issues.

His JIRA view of the issue at hand, however, does not include the 'Resolve' button.

 

How do I set the user's permissions to properly allow him to transition an issue to 'Resolved'?

2 answers

1 accepted

Does he have the resolve issue permission?

That was exactly the problem. Thanks!

y have the same problema, but in my case y do have the "resolve issue permission" to the user. How can y permit to a user to resolve or close an issue?

Well, check the conditions in your workflow on that transition that the user isn't able to perform and match it against that users roles and permission. Or if you are on JIRA 6.3+ you could use the permission helper.

As Udo stated that might be the case.

 

Given you are a JIRA Cloud user, if you face any problems while trying to fix it or doesn't know what's happening, then please just raise a ticket at Atlassian Support so we can fix it for you or point you specifically what's causing the problem.

  • support.atlassian.com

Thanks!

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

118 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you