Our customer have setup a workflow in their JIRA cloud instance. I am trying to figure out how we could add the "resolved" status to "verified" user stories/bugs. When the customer accepts and verifies that a bug is solved he moves it to status "Verified" and consequently the bug should be set to resolved (but not closed since it's not deployed to production yet).
I have included an example which visualize the problem and how this also affects the "Created vs Resolved" chart. Currently we can't track how many bugs that are being solved on a weekly basis (at least not using the chart provided in JIRA).
Any help appreciated.
Thanks for quick feedback @Udo Brand! When you say "set a Resolution" - is that just choosing "resolved" from a drop-down? (I'm not admin in our customer JIRA so I can't see the options in the Resolution field/drop down). Just want to be able to provide them with specific instructions ;-).
Well there are two ways to achieve this. but both have to be implemented by an admin.
First add a screen with the Resolution field to that transition. Then a user has to choose a Resolution during that transition.
Or second. the Resolution is set via postfunction during that transition.
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