How do I add "resolved" to a status in JIRA?

Our customer have setup a workflow in their JIRA cloud instance. I am trying to figure out how we could add the "resolved" status to "verified" user stories/bugs. When the customer accepts and verifies that a bug is solved he moves it to status "Verified" and consequently the bug should be set to resolved (but not closed since it's not deployed to production yet). 

I have included an example which visualize the problem and how this also affects the "Created vs Resolved" chart. Currently we can't track how many bugs that are being solved on a weekly basis (at least not using the chart provided in JIRA). 

Any help appreciated.



1 answer

1 accepted

You would need to set a Resolution during the transition to the Status verified. Once a Resolution is set it will be displayed.

Note: unresolved is displayed as long no Resolution is set (there is no Resolution "unresolved")

Thanks for quick feedback @Udo Brand!  When you say "set a Resolution" - is that just choosing "resolved" from a drop-down? (I'm not admin in our customer JIRA so I can't see the options in the Resolution field/drop down). Just want to be able to provide them with specific instructions ;-).

Well there are two ways to achieve this. but both have to be implemented by an admin.

First add a screen with the Resolution field to that transition. Then a user has to choose a Resolution during that transition.

Or second. the Resolution is set via postfunction during that transition.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,815 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot