How do I add categories and sub-categories?

Cait Baca October 31, 2017

I'm spanking new to Helpdesk and want to add categories and sub-categories to tickets in JIRA. How do I do this?

 

1 answer

2 votes
Walter Buggenhout
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November 1, 2017

You can create a cascading select as a type of custom field. Which you can then use on your Service Desk portal.

To do so, go to custom fields (you need admin permission for that) and add a cascading select field where you define the categories and their sub-categories.  Then go to the service desk project and map the field on to the portal, like the other fields.

Carlos Perez January 29, 2020

then how do you populate the values?

Like Nikos_Kapantais likes this
Paul Devenney December 16, 2021

the secret is the abysmal interface. The options for "edit" and "configure" take you to different screens. you probably want "configure"

Like Clifton Foster likes this
Daniel Krempa February 16, 2023

Thanks for the helpful tips. It got me where I needed to go!

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