How do I add a user to the system-administrators group?

We signed up for an OnDemand account to eval JIRA last week, and I'm having problems understanding Jira's User Management, as follows:

On the "Global Permissions" screen I don't see "JIRA System Administrators" in the list of permissions. The documentation clearly shows that I should see this permission - https://confluence.atlassian.com/display/JIRA/Managing+Global+Permissions#ManagingGlobalPermissions-About%27JIRASystemAdministrators%27and%27JIRAAdministrators%27. Instead I see only the following:

JIRA Administrators

JIRA Users

Browse Users

Create Shared Objects

Manage Group Filter Subscriptions

Bulk Change

On the Groups screen, I see a system-administrators group, but the only user in this group is sysadmin. I'd like to be have someone else on the team in this group.

So my questions are:

1. Should I be able to login as the sysadmin user? If so, how do I find out the password? If not, it seems strange that Atlassan would surface this user in the UI.

2. Should I be able to give groups the "JIRA System Administrators" permission? Ideally I'd give this permission to the administrator group.

3. Should I be able to add users to the system-administrators group? If so, how?

4. If no to all of the above, how do I modify, delete, or fix the System Dashboard, which currently shows several ugly errors:

There are problems with the current configuration for this gadget. The errors below may have been caused by the deletion of entities required by the gadget or by changes to your permissions.

1 answer

1 accepted

0 vote

You can not use system-admin on an OnDemand installation - it is limited to Atlassian support. That covers questions 1-3

For answer 4, you should only need to be a Jira Admin (which you should be) to edit the System Dashboard, from the Admin -> System Dashboard link (not by just editing it, you need to go via admin)

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

35 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you