How do I add a new user?

When I go to User Management and Create New User, I enter in the new users' name and email address however I get an error message saying: "Unable to add access as there are no default groups for JIRA." 
With a link to: Configure default groups

I click the link and am brought to Application Access Information. But I don't know what I am supposed to do here.



2 answers

1 vote

Hello Zachary, 

It looks like you may be running into this bug:  I would recommend trying the workaround specified:

Remove jira-users group from the JIRA Administrators global permission

If you're still experiencing an issue, please open a Support Case and we'll be able to further assist.


That worked. 


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

798 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you