I'm trying to add a section to the JIRA service desk portal that I can use to display FAQ and other useful info. Is there a way I can do this without it being a request?
Once you connect a Confluence Knowledge Base to your Service Desk project, you will benefit from kb articles being shown related to the questions/issues your users type. For more details, see Service Desk / Knowledge base documentation.
If you specifically want to open up a specific and static FAQ section to the portal, you can still use Confluence for that or any web resource that has the content on it. You could include a hyperlink to it in the announcement banner of your Help Center. Make sure your users have the necessary permissions to access the external content.
Or taking it a step further, you could also consider the Refined Theme for Jira Service Desk app to extend the styling and content of your Service Desk portal.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot