I'm trying to add a section to the JIRA service desk portal that I can use to display FAQ and other useful info. Is there a way I can do this without it being a request?
Once you connect a Confluence Knowledge Base to your Service Desk project, you will benefit from kb articles being shown related to the questions/issues your users type. For more details, see Service Desk / Knowledge base documentation.
If you specifically want to open up a specific and static FAQ section to the portal, you can still use Confluence for that or any web resource that has the content on it. You could include a hyperlink to it in the announcement banner of your Help Center. Make sure your users have the necessary permissions to access the external content.
Or taking it a step further, you could also consider the Refined Theme for Jira Service Desk app to extend the styling and content of your Service Desk portal.
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