Hello Avril, not sure which link you sent, but if you have administrator permissions, you can go inside your JIRA User Management and choose to reactivate that user.
Please let us know if this has answered your question or if you need any assistance.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot