Some of our service desk customers would like to have the request included in the response. Type "we have received your request about "......"" can it be done?
If you go to Project > Project Settings > Customer notifications > Request created. Edit that rule and you will see in the email message the ability to insert variables. This should achieve what you want. Note that this will be for all customers not "some".
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
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