How can you embed the Jira Service Desk page into a Confluence Space?

I would like to embed the Jira Service Desk Customer Portal on a Confluence Space. What is the best way to do this?

3 answers

1 accepted

Unfortuantely you cannot do this right now. Sounds like a great idea though, you should raise a feature request.

That is pretty sad. There doesnt seem to be really any good way of funneling people into the portal.. which makes it almost useless. It looks nice. But if the users dont know it exists or where to find it, it does no good.

I agree with David. Its a serious handicap.

0 vote
Shihab Hamid Atlassian Team Dec 09, 2013

Hi David,

A couple of ways we have seen customers take people to the portal:

  • Set up well known URL redirects - for example http://go/it maps to the IT Service Desk customer portal
  • If you are using Confluence you can link out to the customer portal or directly to the request form - for example, you could have a page that describes who is allowed to raise a request for a new computer and at the end of the page link to the request form they need to fill out.

Cheers,

-Shihab

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