How can you add an attachment option in a table built in a form?

Edhecju
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September 27, 2024

We would like to be able to add attachment in a table built in a form. Here is an example of what we would like this to look like. 

Here Step # would be a multiline text field, along with columns 2/3/4/6/7; column 5 
Test Case Status would be a drop down field. The last column would be a multiline text with the ability to add screenshots. 

Is this option available?

Thank you!

 

table.png

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Aaron Pavez _ServiceRocket_
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September 27, 2024

Hi @Edhecju 

On JSM when editing a FORM, you can add the attachment field.

2024-09-27 14_01_11-Edit form - Refund request - Jira — Mozilla Firefox.jpg

Regards

Edhecju
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September 27, 2024

Thank you @Aaron Pavez _ServiceRocket_ Can the attachement field be attached to each row of the table under that same column "Actual Result" (if multiple rows are added to the table)?

Aaron Pavez _ServiceRocket_
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September 27, 2024

Hi @Edhecju 

Can you send a screenshot similar to the first one with a representation of the use case?

Thanks

Pree
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September 30, 2024

Hi @Aaron Pavez _ServiceRocket_  - Expecting as below.

2024-09-30 19_35_41-Book1 - Excel.png

Aaron Pavez _ServiceRocket_
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September 30, 2024

Hi @Pree 

Here is how you can do it(but it doesn't look good)

2024-09-30 15_19_08-Get IT help - TEST - Jira Service Management — Mozilla Firefox.jpg

You add a table, then short text inside it so the customers can enter data.

the screenshot section you can only use the attachment field. Neither the paragraph or the long text allows you to paste screenshots. the attachment doesn't allow you to but you can select the screenshot file.

Here is how the AGENT sees the ticket:

2024-09-30 15_21_32-[TEST-40] asdasd - Jira — Mozilla Firefox.jpg

The table cannot be widened. That's a JSM limitation on how it displays the form in the screen. It doesn't use the whole screen.

You could create two sections:

2024-09-30 15_23_42-Edit form - Refund request - Jira — Mozilla Firefox.jpg

That will be a bit better IMHO.

Or you could test the forms plugins from the marketplace. You can test a couple and see if they have what you need (you have a 30days free trial and you can always request an extension to the creator)

Regards

Aaron

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Bohdan Lozinskyi October 2, 2024

Hi @Aaron Pavez _ServiceRocket_ ,

What do you mean by "On JSM when editing a FORM..."?

Thanks

Aaron Pavez _ServiceRocket_
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October 2, 2024
Bohdan Lozinskyi October 3, 2024

Thank you, @Aaron Pavez _ServiceRocket_ !

Do you know any solution for Jira Software?

From what I see, the text field does not allow inserting screenshots, and there are no other types of fields (like attachments) when adding new subfield in FORM:

1.png

Thanks

Aaron Pavez _ServiceRocket_
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October 3, 2024

Hi!

For Jira Software OOB there isn't. You have several apps that can help you:

https://marketplace.atlassian.com/search?query=forms&product=jira&hosting=cloud

But I've found this in the community:

https://community.atlassian.com/t5/Jira-questions/Re-Re-Can-forms-be-added-to-a-Jira-Software-project/qaq-p/2426323/comment-id/585681#M585681

https://community.atlassian.com/t5/Jira-questions/Re-Re-Can-forms-be-added-to-a-Jira-Software-project/qaq-p/2448239/comment-id/588248#M588248

There seems to be a backdoor to enable the forms but with a shared link.

I just tested it and it works! you just need to save the form, assign an issue type and then share the link /jira/forms/create , but the customers need to select the proper project and issue type though. no way around that.

test it and let us know if that works for you!

Regards

Aaron

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