As a services provider we support many customers. Is it possible to have customers login to view the status of issues specifically for them, but not any other projects, and not have to assign a license to each of those read-only users?
No. To be able to restrict people, you need to be able to identify them, which means they have to log in.
I've seen a couple of workarounds - scraping information into a different system that doesn't have a licence cost to it, or using the web-server to work out who they are via a certificate or login and then only allowing them access to very specific issues.
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...attest to the experience of an urgent approval that gets lost in the boss’s inbox and requires that special “Please Approve” email or text message. In an age where we have distributed teams...
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