Could you please clarify what do you mean by standard tickets? Is that issues as an example of how the fields should be filled to the users can follow this example to create the tickets accordingly?
If that is the case, you can set default values in your fields as an example, so the users will edit the fields accordingly.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
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