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How can we automatically transition an issue if it has been viewed/opened for the first time by a specific user/project role?

We want to transition issues automatically to another state when the Project Manager open/views the issue.

Is this possible?

2 answers

You can install ScriptRunner Plugin (version 3.1.4 was free), add custom field "Script Field" and write code to transition issue in this field script. 
Documentation for scripted fields - https://jamieechlin.atlassian.net/wiki/display/GRV/Scripted+Fields

 

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