How can users permanently be deleted?

Assigning tasks shows old users who have been deleted for months. I do not want them to appear in the select fields anymore.

2 answers

0 votes

Disable the users.

I don't see the users in the user management anymore but they appear in the selection.

0 votes
Joe Pitt Community Champion Aug 02, 2017

When you disable users you need to remove them from all roles and groups. DO NOT DELETE USERS, IT WILL BREAK ISSUES THEY HAVE WORKED ON.

The users are already deleted. They are not included in any group or role. Nevertheless, they still appear when assigning tasks.

btw the deleted users never worked on issues in the past.

Joe Pitt Community Champion Aug 02, 2017

If you have 'ghost' users I suggest you re-index, just to be safe, and if they still persist contact Atlassian. If they aren't in ANY group or the database something is seriously wrong. 

Thanks but I do not find this option. I have contacted the support now. 

Hi Jens,

Hopefully support has gotten back to you to show you how to index.  If not, as an admin you can type 'g+g' and then type indexing to open the Administration Search Dialog Box per Using Keyboard Shortcuts.



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,755 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot