It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can someone tag me from an email reply?

I set up and old school IT guy with a jira name in our Company Jira account. He has accepted it and now receives emails. He can now respond directly to his tickets from the email.

My question is, how does he tag me so I know he has responded the ticket? When he puts the @MyName tag directly in the email, it shows jumbled in the ticket and I dont get a notification.

 

Thanks!

1 answer

Have you tried with [~username]?

I'm getting the following in the ticket "UNKNOWN_USER"

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you