Under email settings ( Project administration ) for service desk ( above 2.0 version ) , you can select issue type and the email id that you would like to configure can be set up.
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Thanks for the answer, but I'm afraid it doesn't work.
But when I click on the button and set a password, I end up at a blank homepage:
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Hmm, that sounds like there's a problem on Cloud. I'd raise that with Atlassian support, because it looks like you've done everything right to me, and it's the Cloud JIRA falling over.
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