Hi Neethu,
an issue will become striked through, if it has a resolution set.
So, you have to change your workflow and set a resolution in the close transition (or show the user a form with the option to set a resolution).
Hi Thomas,
Thanks for the quick replay. I had set the resolution in closed workflow transition.But still not able to see the stirkthrough on the ticket ID.I am missing something?,pls help.
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Could you please verify that you really set the resolution on this issue? Because that is the only trigger that makes the issue id strike-through.
Also, could you please post some screenshots of the issue and the page, where it is not striked-through?
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Hi Thomas,
Thanks for the quick replay. I had set the resolution in closed workflow transition.But still not able to see the stirkthrough on the ticket ID.I am missing something?,pls help.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Could you please verify that you really set the resolution on this issue? Because that is the only trigger that makes the issue id strike-through.
Also, could you please post some screenshots of the issue and the page, where it is not striked-through?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.