How can i set mandatory fields through incoming mail server

[Milap Jani]

Hi,

I have implemented incoming mail server through which i am able to create issues through emails.

I have a question, how can i set values to custom fields e.g release version, affected version etc.. through mail?

Is there any way to do it?

Thanks!

-Milap

[Rahul Aich [Nagra]]

Or you can tweak the field configuration and make the fields non-mandatory only for the project you want to use this mail handler on.

Rahul

[Nic Brough -Adaptavist-]

You need to use a mail handler that understands your fields.

The default mail handlers are not that clever - you need to find or write a handler that can cope with your mandatory fields. I always reach for JEMH as soon as I want to do anything with incoming emails.

[Milap Jani]

Hi Nic,

Thanks for your reply. Is is paid or free?

-Milap

[Rahul Aich [Nagra]]

MIlap

I advise you to evaluate the JEMH plugin on your test instance and see if it fits your needs. And it is paid plugin.

[Nic Brough -Adaptavist-]

Paid, but well worth it if you want to do anything clever with email