How can i set a priority according to the values provided in a field?

I am trying to set a priority according to one of the custom field i have configured. I am not able to do it. Please help.

2 answers

0 votes

You'll need some scripting or code to do this probably.  What have you tried so far, and when do you want to apply this calculated priority?

At the time of creation of the Issue(incident). I tried adding the script to the description but it was not helpful. I am a novice here. So it was just a hit and trial

What script?  What add-on are you using?

That's an old article and is becoming less and less appropriate - javascript in descriptions simply can't be recommended any more.  Also, that script is for plain Jira, I don't think it even functions in Service Desk

If you are going to insist on doing this way, you don't need the database access.  Go to the list of custom fields, find the one you're interested in, then hover the cursor over one of the links (configure, edit, delete etc).  The url the browser shows you contains a section saying id=12345 - that number is the id you need.

 

Can you give an example of doing it in some other way.

I'd use the script runner to write a post-function to set it - reading a custom field and setting other fields is covered in the documentation.

Hi @Nic Brough [Adaptavist],

I have a calculated field (Score) that I am trying to configure with a Behaviours script, so that it will set the priority based on this calculated Score, but it doesn't seem to work at all, nor do I see any output in my atlassian-jira.log file.  Could you please review and let me know what I am missing?

I am running JIRA 7.0.10 with ScriptRunner 4.3.5

Thank you in advance for your support.

import org.apache.log4j.Logger
import com.atlassian.jira.component.ComponentAccessor
def constantsManager = ComponentAccessor.getConstantsManager()
def scoreField = getFieldByName('Score')
def scoreVal = (Integer) scoreField.getValue()
log.info("DEBUG MESSAGE: scoreVal = $scoreVal")
if (scoreVal == 25) {
    def priority = constantsManager.priorityObjects.findByName("Emergency")
    getFieldById("priority").setFormValue(priority.id)
log.info("DEBUG MESSAGE: priority = $priority")
log.info("DEBUG MESSAGE: priority.id = $priority.id")
}
else if (scoreVal > 14 && scoreVal < 25) {
    def priority = constantsManager.priorityObjects.findByName("Critical")
    getFieldById("priority").setFormValue(priority.id)
log.info("DEBUG MESSAGE: priority = $priority")
log.info("DEBUG MESSAGE: priority.id = $priority.id")
}
else if (scoreVal > 5 && scoreVal < 15) {
    def priority = constantsManager.priorityObjects.findByName("Major")
    getFieldById("priority").setFormValue(priority.id)
log.info("DEBUG MESSAGE: priority = $priority")
log.info("DEBUG MESSAGE: priority.id = $priority.id")
}
else {
    def priority = constantsManager.priorityObjects.findByName("Minor")
    getFieldById("priority").setFormValue(priority.id)
log.info("DEBUG MESSAGE: priority = $priority")
log.info("DEBUG MESSAGE: priority.id = $priority.id")
}

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