we have this use case: A customer is not able to see the time tracking field. However, we have some workflow transitions that require mandatory input from the status Open -> In Progress for the Time Tracking fields.
Since this field is not visible for the customer, only internal guys can see and fill this field. We use the JSF plugin to hide the time tracking fields from customers. However, I also don't want for the customer to fill a time tracking field.
Now... Is there any way that I can make the Time Tracking field mandatory for all internal guys, but not for customers on the same screen? Or can I assign different screens in the same project on the same transition for different groups?
Create two transitions - one for customers and another for internal groups. You can use workflow conditions to make sure the groups only see their own transition.
The second one can then have the time tracking field as mandatory (using workflow validator). Both transition will essentially do the same thing except this config.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
@Rachel Wright (Jira Genie), @Billy Poggi (AUG NOVA, DC), and @Dana Jansen (Confluence Queen) are just some of the folks that lead one of the world's most active Atlassian User Group (AUG)....
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs