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How can i implement customer Kanban tokens in Jira

In our fysical boards we use tokens to limit the WIP coming from a customer.

These tokens are called "kanban tokens" or "customer tokens". For a detailled description see this explanation

The fysical tokens are just post-it's with a special color code.

There are a limited number of these tokens available.  If no token is available the customer (or project planners) have to wait for a free token before they can put new issues to the teams.

Is it possible to implement the same technique with JIRA ?

2 answers

Hi Ivan,

Is WIP limits feature what are you looking for?



No not really.

The WIP limit is on a single column on the board, the 'busy' state for example.

We want to limit the total number of active requests a customer can have, they can be in any state of the workflow, 'busy', 'validating', ....

Hello Ivan,

It is possible to set a Max number of issues in a column on the board. In that way you can limit the customer from putting new issues there until one or more issues have been transitioned. 

This is done via Board (top right corner from the board-view) > Configure > Columns. Then on each column there is a Min and Max setting.

Hope this helps! 

You could probably do it with some sort of scripted validator, that can use a JQL search to find the number of active reported issues by the user, and fail validation if that number is higher then x.

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