In our fysical boards we use tokens to limit the WIP coming from a customer.
These tokens are called "kanban tokens" or "customer tokens". For a detailled description see this explanation https://kanbanize.com/blog/patrick-steyaert-customer-kanban/#_ftn2
The fysical tokens are just post-it's with a special color code.
There are a limited number of these tokens available. If no token is available the customer (or project planners) have to wait for a free token before they can put new issues to the teams.
Is it possible to implement the same technique with JIRA ?
It is possible to set a Max number of issues in a column on the board. In that way you can limit the customer from putting new issues there until one or more issues have been transitioned.
This is done via Board (top right corner from the board-view) > Configure > Columns. Then on each column there is a Min and Max setting.
Hope this helps!
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