How can i export all Service Desk Tickets

I need to export all Service Desk tickets, where can I run a FULL export all tickets?

3 answers

This widget could not be displayed.

Go to Admin -> System -> Backup and grab the xml from there.

This widget could not be displayed.

The JIRA Backup manager (for cloud) has been "Preparing export file" for some time now.  Does this take time or has the application frozen? Also, is it my understanding that once the back up file is generated - I will be able to view ALL current Service Desk Issues/tickets that are in our Project?

It can take a while, yes.  Think I've waited up to an hour before

the backup contains everything.

This widget could not be displayed.

I have successfully generated the Cloud back up, but the .xml files do not enable me to view the service tickets.  My client is requesting a download of all fields, history, etc. of each ticket/service request. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

67 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you