How can i assign issues to collaborators?

Hello,

i'm planning to use the JIRA Service Desk OnDemand installation. How can i assign issues to my defined collaborators usind the assign function?

I appreciate any help from the community

Regards,
Oliver 

3 answers

Hi Oliver,

Just click in the Assign button in the issue and a popup will open. Start typing the name of the user to who you want to assign the issue (as in the screenshot below). Then, select the user and click in Assign.

 

assign.png

Regards,

Gustavo Refosco

Hi Gustavo,

thant would be the usual apprach which i know from JIRA for years. Now with the test of the Service Desk Package, there are three roles (A) Service Desk, (B) Collaborators and (C) Customers. I can only assign issues to Service Desk people not to collaborators which makes it impossible to assign issue to staff within the team/organization which is not working as Service Desk.

Do you have experience with the JIRA Service Desk Product?

Regards

Oliver

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,188 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot