How can i assign issues to collaborators?


i'm planning to use the JIRA Service Desk OnDemand installation. How can i assign issues to my defined collaborators usind the assign function?

I appreciate any help from the community


3 answers

Looks like we cannot assign issue to collaborators...


Hi Oliver,

Just click in the Assign button in the issue and a popup will open. Start typing the name of the user to who you want to assign the issue (as in the screenshot below). Then, select the user and click in Assign.




Gustavo Refosco

Hi Gustavo,

thant would be the usual apprach which i know from JIRA for years. Now with the test of the Service Desk Package, there are three roles (A) Service Desk, (B) Collaborators and (C) Customers. I can only assign issues to Service Desk people not to collaborators which makes it impossible to assign issue to staff within the team/organization which is not working as Service Desk.

Do you have experience with the JIRA Service Desk Product?



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,763 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you