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How can i add the users in the watchers list - By default users should be associate in the tickets created under the project.

 

2 answers

I can suggest 2 things:

 

1) Create a "Watchers" role in your project, update your Notification Scheme to include this role in all the events then add people on this role

2) Create an account which can be called like "Support Queue" and update its email address to your team''s distribution list. Update your project to have this as the default assignee of issues and auto-watch all issues. Everytime the ticket get's updated, it will send an email to the distro list.

0 vote

Hey Saravanan,

Not sure if understood your question, but you can add watchers to any issue by clicking on the "Watchers" number and searching for the user to be associated. Here you can see how to do this.

You can also create a Post Function to add users as watchers by following this KB if needed!

Hope it helps!

Cheers,
Andre 

Hello Andre, I want to add the certain users as default watchers in the ticket. eg: If user create the new ticket, certain users need to be watchers by default. Is that possible. Are you able to understand.

What's the need for the default watchers?

Hi Gabrielle, For one project, we have team working on this. If one member working on that ticket updates need to be go for remaining team members also. It will be helpful if we set the default watchers instead of adding manually users to the watchers list. Regards

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