How can i add a new field to incident issue?

[Rahul Narsinghani]

I want to add a new field named " SLA RESULT" . Values of this field to be calculated automatically based on logic -
Values should be yes if effective resolution time meets SLA and Value to be No if Effective resoltuion time does not meet SLA

I was trying to use Misc custom fields add-on . but did not succeed. 

I am using Jira Service Desk - Incident Management 

[Alexey Matveev]

Hello,

Are you on cloud or server? Where do you take SLA from? From Jira Service Desk?

[Rahul Narsinghani]

I am on cloud - https://jira-gcci.xtremax.id/secure/Dashboard.jspa

above is my url. 

[Rahul Narsinghani]

Thank you Alexey for responding

[Rahul Narsinghani]

My goal is to add a new field on view/edit Screen - name of the field can be SLA Result . 

Value to be yes - If SLA is met as per this screen captured here 

[Alexey Matveev]

I see. You would need a plugin for like Power Custom Field or Scriptrunner.

You could create a custom field, which would query the status of the SLA for the current issue and returned the required value.

[Rahul Narsinghani]

I created a custom field of type calculated text field. but I do not know the script to enter in its description, can you please help me with it. 

[Nic Brough -Adaptavist-]

What App are you using to provide the "calculated text field"?

[Rahul Narsinghani]

thanks 

[Alexey Matveev]

Ah, I see. I think you use Jira misc custom fields add-on. But you should make sure what add-on it is and add a label to your question, that you use this add-on.

[Nic Brough -Adaptavist-]

There's more than one app that can use that notation.  Could you tell us which one you are using?

[Rahul Narsinghani]

Thank you Nic and Alexey, 

there is no app - i am just using Jira Settings :- Issues - Add Custom Field

when i update the status of incident as Resolved , the field is not appearing on screen. 

Because i do not know how to set a value of Custom Field ? 

I want to set the value of these field based on the logic i provided earlier comments. 

[Rahul Narsinghani]

I did not use any add-on - I just went on to add Custom Field from Settings Page 

[Rahul Narsinghani]

Can someone help me to write that script based on logic i defined? 

[Alexey Matveev]

This calculated field is from an add-on. Jira does not contain a calculated field out fo the box. You should find the add-on and tag your question with this add-on. Maybe somebody, who knows this add-on can write a script for you.

[Rahul Narsinghani]

I just copied the description from some other field. Can you propose some add-on that you know, I will use that Add-on for the script. 

[Rahul Narsinghani]

tagged it with Jira Misc Custom Fields Add-on 

[David Fischer]

Unfortunately, JMCF is not available for Jira Cloud, because unlike Jira Server, Jira Cloud doesn't support calculated fields.

[Rahul Narsinghani]

@Alexey Matveev or @Nic Brough -Adaptavist- : - 

Can some one help me ? this is urgent need for me to develop this small logic.

[Rahul Narsinghani]

I must be grateful. 

[Rahul Narsinghani]

if needed - i am okay to get on a call and we can solve this.

[Rahul Narsinghani]

@David Fischer : - My goal is not to use JMCF, I just want to add a custom field on the View/Edit Incident screen and the value of this field can be yes, if Incident is resolved within SLA and value is no, if incident is not resolved within SLA . Please see screenshots.

[Rahul Narsinghani]

@David Fischer - will you be able to help me with this ? 

[David Fischer]

@Rahul Narsinghani as mentioned earlier, this is not possible with plain Jira Service Desk, and the JMCF app cannot help you here. Maybe some other app can, but I'm not sure.

[Rahul Narsinghani]

ok. @David Fischer, do you know some one who can help me for creating a custom field on View /Edit Incident Screen. 

Value of this field can be yes - if Incident is resolved within SLA 

else Value of this field to be No - if Incident is not resolved within SLA

[David Fischer]

No, sorry. I'm not even sure it's possible on Jira Cloud.

[Rahul Narsinghani]

No Problem , Thanks @David Fischer

[Nic Brough -Adaptavist-]

I think the closest you can get is a field that is calculated by post-functions - you can do this with Scriptrunner, but it's not quite a calculated field, it's a standard one you put data into.  There's an example of setting custom fields about 2/3rds of the way down http://scriptrunner-docs.connect.adaptavist.com/jiracloud/migrating.html

[David Fischer]

Hi @Nic Brough -Adaptavist-

The problem is that the field needs to be updated before the transition is triggered, and since its value is time-dependent, I don't see during which prior transition it could be updated (otherwise I would have offered to use JMWE for Jira Cloud ;) ).

[Rahul Narsinghani]

thanks @Nic Brough -Adaptavist- :- can you please share your number, may be we can have a short call and I can share my problem with you and We can solve this. 

Thanks Man! 

[Nic Brough -Adaptavist-]

As @David Fischer points out, you're trying to update a field before a transition - that is not going to work, the scripting functions can only kick in during the transition.