I have successfully configure the parent/subtask workflows so that when a subtask changes from Open to In Progress, the parent's status is also changed to In Progress. Same for Close.
But now I want to arrange it so that when a subtask is reopened and the parent's status is closed, the subtask transition will cause the parent story to be reopened.
It seems like if I set them up the way I set up the successful ones it should work. But it doesn't.
I just tested it and I was able to reopen the parent issue when reopening the sub-task. Could you please check if there aren't any mandatory fields when reopening the issue that are not being fulfilled? For instance, if you say the custom field 'Reason for Reopen' is mandatory and the parent issue doesn't have any value on this field, it won't be transitioned.
Hope this helps!
I'm assuming that Reopened is the name of the status where parent issue should be moved when reopened.
There should be a transition from Closed or Resolved status in parent's workflow to Reopened status, and its conditions and validations should be satisfied.
If you find that this solution doesn't work, please try selecting "Parent's issue status (delayed writing)" in target field instead of "Parent's issue status". Sometimes a condition or a validator is blocking the reopening transition (typically "Reopen Issue") in parent's workflow, since subtask is still closed when we try to reopen parent issue.
Please, let me know if you have any difficulties with this solution.
In my previous answer I described how to reopen a parent issue when one of its subtasks is reopened, but in case you want to reopen an Epic when one of its Stories is reopened you should use "Write field on linked issues or subtasks" post-function with the following configuration:
I'm assuming that Reopened is the name of the status you want to move the Epic when one of its Stories reopened.
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