I am currently trying to use JIRA Service Desk to handle client support retainers, however I do not know whether one of the other products would handle this better.
The client basically has a monthly allocation of support time divided into three categories (development changes, maintenance/fixes, server support). We want to be able to queue and prioritise issues across these three categories and easily provide a report that shows how much time has been logged in a month, and how much time is remaining, both taking into account/not taking into account time estimated on top of time actually spent.
I imagined this would be a fairly common use case so I wonder how others may have achieved this?
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs