I am currently trying to use JIRA Service Desk to handle client support retainers, however I do not know whether one of the other products would handle this better.
The client basically has a monthly allocation of support time divided into three categories (development changes, maintenance/fixes, server support). We want to be able to queue and prioritise issues across these three categories and easily provide a report that shows how much time has been logged in a month, and how much time is remaining, both taking into account/not taking into account time estimated on top of time actually spent.
I imagined this would be a fairly common use case so I wonder how others may have achieved this?
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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