I am currently trying to use JIRA Service Desk to handle client support retainers, however I do not know whether one of the other products would handle this better.
The client basically has a monthly allocation of support time divided into three categories (development changes, maintenance/fixes, server support). We want to be able to queue and prioritise issues across these three categories and easily provide a report that shows how much time has been logged in a month, and how much time is remaining, both taking into account/not taking into account time estimated on top of time actually spent.
I imagined this would be a fairly common use case so I wonder how others may have achieved this?
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