How can I use JIRA to notify our customers about specific releases via email template?

Sherwin Soriano
Contributor
August 28, 2024

Good afternoon!

 

We are currently in the phase of migrating to JIRA and we would like to know if we can configured or set-up a communication email notification to our customers when a certain releases are upcoming? or if the release has been successfully completed or we reverted back due to issues or something.

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Emily _ DevSamurai
Community Leader
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August 28, 2024

Hi @Sherwin Soriano ,

I wonder if you're looking for a way to send out bulk notifications to internal or external customers of Jira products.

One way to do this is by setting up a Jira automation rule for email notifications about a release. You can create a rule to trigger automation when a sprint completes, for example.

You may find this document helpful: How to create and edit Jira automation rules.

I hope this information is useful to you.

Sherwin Soriano
Contributor
August 29, 2024

Hi @Emily _ DevSamurai !

 

Both internal and external to our company.

If we can send a comms when a particular release has been completed or a particular deployment fails or succeeds that one or more squads are doing.

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Igor Medeiros - Modus Create
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October 31, 2024

Hi @Sherwin Soriano 

Not sure if you were able to find a solution for your case yet, however, I'd like to invite you to check out our app:

Notification Assistant for Jira 

It allows you to build fully customizable templates, create your own notification rules, and have Ad hoc emails sent from Jira.

Feel free to reach out!

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