I sent out invitation emails to customers a while ago and heard from some of them that they never received an email. I had them check their spam/junk, but they claim they never went through. I deleted these specific users and then recreated them so I could re-send the invites (having a way to resend the invite to created customers would have been nice).
So now I worry that other customers may not have received their invitation to Service Desk. Is there a way I can tell as an admin whether or not a customer has created an account? They already all appear in the Customer list as soon as I generate the invitation, so I can't rely on that.
Maybe check the last login time of the customer? If it is blank, they never logged into the instance yet.
I did some checking and I assume you mean the "Last session" field of the "Users are roles" page.
Thanks!
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