How can I tell if a customer has created their Service Desk account?

I sent out invitation emails to customers a while ago and heard from some of them that they never received an email.  I had them check their spam/junk, but they claim they never went through.  I deleted these specific users and then recreated them so I could re-send the invites (having a way to resend the invite to created customers would have been nice).

So now I worry that other customers may not have received their invitation to Service Desk.  Is there a way I can tell as an admin whether or not a customer has created an account?  They already all appear in the Customer list as soon as I generate the invitation, so I can't rely on that.

1 answer

1 accepted

Accepted Answer
0 votes

Maybe check the last login time of the customer? If it is blank, they never logged into the instance yet.

I did some checking and I assume you mean the "Last session" field of the "Users are roles" page.

Thanks!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

36 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you